Frequently Asked Questions

Standard shipping takes 5-7 business days across the continental US. Express shipping (2-3 business days) is also available for $24.99. International shipping times vary by destination.

Yes! We offer free standard shipping on all orders over $75. Orders under $75 have a flat shipping fee of $9.99.

We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached. Returns are free, and refunds are processed within 5-7 business days of receipt.

Each product page includes detailed size information and measurements. We recommend consulting the size chart for the specific item. If you're between sizes, we suggest sizing up for a more relaxed fit or sizing down for a fitted silhouette. Need help? Contact our team at support@maison.com.

Care instructions are provided on each product's tag and product page. Most of our items can be hand washed or machine washed on gentle cycles. Delicate fabrics like silk may require dry cleaning. Always check the specific care label before washing.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.

Once your order ships, you'll receive an email with a tracking number. Use this number on the carrier's website (USPS, UPS, or FedEx) to monitor your shipment in real-time.

Yes! Gift cards are available in various denominations and can be purchased directly from our website. They're perfect for fashion lovers in your life.

You can reach our customer support team via email at support@maison.com or through our contact form. We typically respond within 24 business hours.